Question 1

Do I need to drop off my lace 3 days before scheduled appointment?

Accepted Answer

No.

Question 2

Do you only work with HD or Swiss lace?

Accepted Answer

Yes.

Question 3

When will I receive address?

Accepted Answer

Immediately after confirmation email is sent

Question 4

How long does shipping take for wig/ bundle orders?

Accepted Answer

4-6 business days sometimes sooner 
Ex: if you need it by Thursday, order it the Tuesday or Wednesday before 
There are tariffs on taxes, if you would like to pay an expedited fee please reach out via email.

Question 5

Do you have hair on hand?

Accepted Answer

Yes, but only selected bundles/ wigs only.

Question 6

Can I use a wig I’ve already installed?

Accepted Answer

Yes, as long as it was originally done by me. If not, please book a consultation.

Question 7

How long does shipping take?

Accepted Answer

Payments take 2-3 days for processing time. After payment is processed, your order should be shipped out/ ready for pickup within the next 4 business days.

Question 8

Can I refund my order?

Accepted Answer

After 48 hours, (processing time) orders can not be refunded.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions